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Please note that the manufacturer warranty on your Fiskars product covers incidence of defective workmanship and/or materials. It does not cover wear and tear caused by regular use, misuse or accidental damage.
If the product was purchased less than 12 months ago please contact the retailer from where the purchase was made. The retailer may offer a replacement product or store credit so we would suggest that you contact the retailer in the first instance. If the retailer is unable to help then please follow below instructions.
If purchase was made more than 12 months ago, please complete the form here ensuring that all mandatory fields are completed with the relevant information. Please note that all enquiries must be accompanied by a digital photograph(s) of the product, ensuring that the photograph(s) are of the complete item and provide clear evidence of the suspected damage/fault. Failure to submit photographic evidence will prevent your enquiry from being processed.
Please use our Store Locator to find stores selling Fiskars products near you.
Please send your enquiry to our Customer Service team on email@example.com including a contact telephone number. Your details will be forwarded onto the relevant account manager who will contact you in due course.
For any PR related topics, please complete the form here ensuring that all mandatory fields are completed with the relevant information.
If you are interested in making creations for Fiskars, please send an e-mail to our Consumer Service with all your details, with a short presentation of your crafts background, with pictures of several creations you made using Fiskars products and with any additional material you think useful to us (examples of publications, design team memberships...).
Fiskars products do not have a lifetime guarantee in Europe. The guarantee on any Fiskars product is against defective workmanship and/or materials. This does not cover normal wear, sharpening, industrial use or damage due to abuse, misuse, neglect or accidental damage. We will replace defective products once an assessment has been carried out which confirms an issue with quality.
Products will not be replaced if they have broken or developed a fault due to misuse by the consumer, i.e., if the product has not been used for it’s intended purpose.
Wash the dish with a mild detergent before using it for the first time. Always put some fat or water in to the dish before you start cooking. The dish is ready to be used when the fat is golden brown or when the water has evaporated. Reduce the temperature as soon as the food starts boiling or frying. Do not overheat the dish. Wash the dish immediately after use. Rinse carefully afterwards. Keep the steel surface bright by drying it after washing. To avoid stains on the inside of the casserole add salt when the water is boiling. The fittings may become hot, please use pot-holders.
Wash the dish with a mild detergent before using it for the first time. Always put some fat or water in to the dish before you start cooking. The dish is ready to be used when the fat is golden brown or when the water has evaporated. Reduce the temperature as soon as the food starts boiling or frying. Do not overheat the pan. Temperatures of over 240 °C will damage the coating. Avoid sharp objects or cutting on the pan. Wash the pan immediately after use, this prolongs the lifespan of the coating. Rinse carefully afterwards and avoid extreme temperature changes. Any embedded traces can be removed with a washing-up brush and hot water. Avoid storing food in coated pans. Fiskars coatings do not contain PFOA.
It can be used with right-handed scissors and straight blades.
This works well on all fabrics except those that ravel easily. Hold both sides of the seam together and trim, then separate and press open.
To prolong blade life:
- a thin line for thin paper, - a thick line for thick materials.
There are a few of reasons a ShapeCutter™ might not be cutting correctly.
- to cut free hand, keep the orange base - to cut with a ShapeTemplate™, remove the orange base - place fingers on the Softgrip® parts - place the blade against the Shape Template™ border and follow the shape, the wrist doesn’t have to move thanks to the swivel blade
- placed on the correct side ( so that we can read « Fiskars® ») - essential for a good use of the ShapeCutter™ - the blade doesn’t catch for a uniform cutting without snag - Protects the working surface
- placed on the right side (so that we can read « Fiskars® »). - remove the orange ShapeCutter™ base- Several patterns available
- must be locked in the SC (closed orange lock button) - adjust the blade depth to the cut material (handle) - must be not too used (otherwise it snags). - ideally, before beginning, place it on the cutting direction to avoid snags
- Paper up to 210g - Sticker - Thin metal sheet - Polyphane (middle thickness) - Plastic sheets- Fabric : by gluing beforehand a paper sheet at the fabric back with temporary glue, cut to the paper side.
- The adjustment button replace the adjustment screw for the blade depth. On the former version, you need to turn the screw to adjust the blade to the material depth. - The portable orange base has been added but the former version enables also to cut freehand or with Shape Templates™, it depends on the blade depth.- Silicone parts have been added for more control and comfort.
Embossing means that the image is raised slightly - when we flip an embossed image over, forming a slight depression and giving a mirror image, this image is called deboss. Why not try alternately embossing and debossing a row of motifs?
- Simple stamping: Ink your stamp and stamp simply your pattern on cardstock.
- Sponging: Use a small sponge you dap lightly onto a piece of paper leaving a distinct sponge look of small dots.
- Brayering: Ink up a brayer with ink pad and roll over card to create (for instance vivid or stripd) background.
- Chalking: Use cotton wool to apply chalk on already stamped shapes to bring some shadow, nuanced colours.
- Heat embossing: Ink up patterns and apply embossing powder. Heat with heat gun to raise the surface.
- Thick embossing Wipe ink over card. Sprinkle with embossing powder and heat until melted. Repeat process until you have a thick surface. Press stamp into it and leave in place until the powder cools.